We understand the importance of protecting the privacy of our website visitors and customers. This policy outlines the types of personal information we collect, how it is used, and your rights in relation to your personal information.
Information Collection and Use
We may collect information from you via our website, during a phone call, from an email or in person during check-in to our accommodation. During the booking process we will ask for your name, billing address, and valid credit card detais to secure your reservation. The personal information we collect from you is used for the following purposes:
- To process and confirm your booking
- To communicate with you regarding your booking and stay, including sending confirmation and reminder emails
- To respond to any enquiries or complaints you may have
- To improve our services, facilities and web site
Data and information retention
When you place a booking with us, we will maintain your booking information for our records unless, and until you ask us to delete this information.
We do not use your personal information to send advertisements or marketing emails.
Our website and cookies
We use Google Analytics to help us understand how our visitors use our web site. You can read more about how Google uses your personal information at: https://www.google.com/intl/en/policies/privacy/.
Disclosure of personal information
We will not disclose your personal information to any third parties, except in the following circumstances:
- To our service providers, such as payment processors, who require the information to provide their services
- As required by law, such as in response to a subpoena or court order
Security of personal information
We take the security of your personal information very seriously and take all reasonable precautions to protect it from unauthorised access, alteration, or destruction.
Our web site uses secure encryption (SSL) to send and receive information from you. Our direct online booking system is GDPR and PCI DSS industry compliant to ensure your personal and payment details are secured.
Access to information stored online is through encrypted connections, only by authorised staff and protected by two factor authentication.
However, the internet is not a 100% secure environment, and we cannot guarantee the security of your personal information transmitted to our website. Any transmission is at your own risk.
You have the right to access and request correction of any personal information we hold about you. You also have the right to request that we delete your personal information. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Please note that this policy is provided as a general guide and should be used in conjunction with legal advice to ensure compliance with the New Zealand Privacy Act.