Moon Gate Villa: our Privacy Policy

We understand the importance of protecting the privacy of our website visitors and customers. This policy outlines the types of personal information we collect, how it is used, and your rights in relation to your personal information.

This privacy policy applies to the website of the partnership Ruatane.com trading as Moon Gate Villa (hereafter referred to as “we”, “our”, or “us”). Our website provides information about our accommodation services and allows visitors to make reservations for our property.

 Information Collection and Use

We may collect information from you via our website, during a phone call, from an email or in person during check-in to our accommodation. During the booking process we will ask for your name, billing address, and valid credit card detais to secure your reservation. The personal information we collect from you is used for the following purposes:

• To process and confirm your booking
• To communicate with you regarding your booking and stay, including sending confirmation and reminder emails
• To respond to any enquiries or complaints you may have
• To improve our services, facilities and web site

Data and information retention

When you place a booking with us, we will maintain your booking information for our records unless, and until you ask us to delete this information.

We do not use your personal information to send advertisements or marketing emails.

Our website and cookies

Our website logs capture information about your Internet address (IP) location, and details of your devices and web browser.  It also uses cookies to distinguish you from other users of our website. Cookies are small text files that are placed on your computer or mobile device when you visit our website. They help us to provide you with a good experience when you browse our website and also allow us to improve our website.

By continuing to browse our website, you are agreeing to our use of cookies.

We use Google Analytics to help us understand how our visitors use our web site. You can read more about how Google uses your personal information at: https://www.google.com/intl/en/policies/privacy/.

Disclosure of personal information

We will not disclose your personal information to any third parties, except in the following circumstances:

• To our service providers, such as payment processors, who require the information to provide their services
• As required by law, such as in response to a subpoena or court order

Security of personal information

We take the security of your personal information very seriously and take all reasonable precautions to protect it from unauthorised access, alteration, or destruction.

Our web site uses secure encryption (SSL) to send and receive information from you. Our direct online booking system is GDPR and PCI DSS industry compliant to ensure your personal and payment details are secured.

Access to information stored online is through encrypted connections, only by authorised staff and protected by two factor authentication.

However, the internet is not a 100% secure environment, and we cannot guarantee the security of your personal information transmitted to our website. Any transmission is at your own risk.

Your rights

You have the right to access and request correction of any personal information we hold about you. You also have the right to request that we delete your personal information.  This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Changes to our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

Contact us

If you have any questions or concerns about this privacy policy or wish to enquire about your personal information, please contact us at [email protected], or via any of the contact methods detailed in the page footer below.  We will respond to such requests within 24 hours.

Please note that this policy is provided as a general guide and should be used in conjunction with legal advice to ensure compliance with the New Zealand Privacy Act.