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COVID-19: changes to our policies & procedures

We want to provide certainty for guests that wish to stay with us for flexibility in case circumstances change, and to reassure you that we are providing industry best practise in hygiene and sanitising, whilst still allowing our guests to enjoy their stay. Moon Gate Villa is a COVID CLEAN approved, Qualmark gold rated, five star accommodation, and registered with the Travel Industry Aotearoa, and the Bed & Breakfast Association of New Zealand.

All our staff our fully immunised and boosted against COVID-19.

Important

  • We operate under the guidelines developed by the Bed & Breakfast Association NZ, Holiday Parks NZ, Hospitality NZ, Hotel Council Aotearoa and Tourism Industry Aotearoa.
  • There are no cancellation fees for any guests who book direct with us, and need to cancel due to COVID-19 travel restrictions
  • All Moon Gate Villa staff are fully vaccinated and boosted against COVID-19.
  • Our servicing and breakfast services have changed to meet Health Ministry best practise.
  • Our friendly service, beautiful villa and gardens remain the same!

For details, please read on…

If you need to cancel your reservation

If any New Zealand COVID-19 restrictions change to preclude you from staying at Moon Gate Villa, we will fully refund your deposit (if any) and exempt guests from any cancellation penalties.  We understand that there may be other extenuating circumstances, and we will consider those for each booking.

If you are exhibiting any COVID-19 symptoms please ensure you do not travel.

Note that we cannot exempt standard cancellation policies for bookings made through third party online booking web sites.

We recommend booking directly with us for maximum flexibility and best rates.

Still enjoy our delicious breakfasts

We will offer in-room breakfast including our fresh fruit and cooked breakfast to guests, as on option to breakfast in the villa dining room. Breakfast may be ordered the evening prior, and we’ll deliver to your room in the morning.

Your health & our room servicing

Our high standard room servicing schedule is updated to include extra safety measures. Between our guest stays, and during COVID-19 traffic lights levels we are:

  • Conducting full guest and common room sanitising, focusing on touchable services for all our guest facilities.
  • Offering complimentary hand sanitiser in all guests rooms, and masks on request.
  • Have an updated daily servicing routine to minimise contact with our guests belongings and room facilities.
  • Additional towels and amenities in-room are offered as an option to daily room service.
  • If you have any questions, please don’t hesitate to contact us.

We regularly review our procedures as Ministry of Health guidlines are updated, and ask all our guests to follow the current ministry advise.

Certified Covid Clean by Qualmark New Zealand

Celebrate Matariki with us!

Celebrate Matakriki, the start of the Maori new year with romantic getaway with us. A free Matariki food platter and complimentry drink with every stay of 2 or more nights, booked directly through our web site.

Cottage veranda

Cottage special weekly rate

We offer a special 30% discounted weekly rate for our cottage for self-catering guests looking to stay a little longer in the Bay of Islands area.

Guest reception

Group & family bookings

Our villa rooms work well for families, or two couples travelling together. We can accommodate group bookings of up to 7 guests.