COVID-19: changes to our policies & procedures
The corona virus COVID-19 has caused disruption to accommodation and tourism across New Zealand and the world, including Moon Gate Villa.
We want to provide certainty for guests that wish to stay with us for both flexibility in case circumstances changes, and to reassure you that we are providing industry best practise in hygiene and sanitising, whilst still allowing our guests to enjoy their stay. Moon Gate Villa is a Qualmark gold rated, five star accommodation, and registered with the Travel Association Aotearoa, and the Bed & Breakfast Association of New Zealand.
- There are no cancellation fees for any guests who book direct with us, and need to cancel due to COVID-19 or NZ alert levels
- Our servicing and breakfast services have changed to meet Tourism New Zealand and Health Ministry best practise
- Our friendly service, beautiful villa and gardens remain the same!
For details, please read on…
If you need to cancel your reservation
If any New Zealand alert levels change to preclude you from staying at Moon Gate Villa, we will fully refund your deposit (if any) and exempt guests from any cancellation penalties. We understand that there may be other extenuating circumstances, and we will consider those for each booking. Note that we cannot exempt standard cancellation policies for bookings made through third party online booking web sites. We recommend booking directly with us for maximum flexibility and best rates.
Still enjoy our delicious breakfasts
We will offer in-room breakfast including our fresh fruit and cooked breakfast to guests, as on option to breakfast in the villa dining room. Breakfast may be ordered the evening prior, and we’ll deliver to your room in the morning.
Your health & our room servicing
Our high standard room servicing schedule is updated to include extra safety measures. Between our guest stays, and during CORVID-19 alert levels we will:
- Conduct full sanitisation focusing on touchable services for all our guest facilities.
- Allow a full day’s break (24 hours) between bookings in each of our guest rooms.
- Update our daily servicing to minimise contact with our guests belongings and room facilities.
- Additional towels and amenities in-room are offered as an option to daily room service.
- If you have any questions, please don’t hesitate to contact us.
About New Zealand alert levels
New Zealand has established allowed activities for alert levels, based on the state of control of COVID-19 within our communities. We have adjusted policies according to those levels.
Alert levels 4 and 3
- The main house villa rooms are unavailable for guests.
- Our cottage is available for essential workers, and overseas tourists needing to self-isolate at longer term rates.
Alert level 2
- The main house villa rooms are available for booking, with changes to room servicing. Breakfast may requested to be served to your room.
- Our cottage is available for essential worker and guests requiring longer term stays. Please contact us directly for details.
Alert level 1
All rooms are available for booking. This policies will be updated when the New Zealand government has announced level 1 details.
Living in lockdown
Our blog news covers the impact of Covid-19 on life at Moon Gate Villa.
Stay three, pay two
Enjoy a complimentary night’s stay* when you book two or more nights.
* conditions apply