Policies and Conditions

Important things to know

Reservations and Payment

A current credit card number with expiry date is required to confirm a reservation.  No charge will be placed on the credit card until check-out.

MasterCard, Visa, American Express, EFTPOS, cash and bank transfers are accepted as methods of payment.

A 2% surcharge applies to American Express cards.

All tariffs are quoted in New Zealand dollars and include 15% government Goods and Service Tax.

Check-in and Check-out

Arrival and Check-in: from 3:00 pm until 8 pm. 

We try and accommodate earlier check-in times when requested, however please be aware that our room servicing times are up until 2pm daily.  We may have limited flexibility on weekends and during the busy summer months.

  • If you arrive earlier, may we suggest you try one of our local wineries for a relaxing lunch!
  • Please advise us if you will arriving later than 8pm.

Note: we can only guarantee early access to a room before 3 pm if the evening prior is booked.

Check-out: by 11:00 am.

  • We are happy to mind your luggage if arriving early, or departing late in the day by air. If possible, please let us know when booking.

Airport or coach transfers

We offer complimentary transfers from Bay of Islands airport (KKE) or coach stop in conjunction with our check-in time of 3pm to 8pm. Unfortunately we cannot offer this for arrivals earlier than 11am.

Smoking

The well-being and comfort of all guests is important to us. We have a non-smoking policy that applies to all interior rooms of the villa and cottage. We encourage our smoking guests to share the aromas of their fine tobacco with the great outdoors while they relax in designated areas in the garden.

Cancellations and changes to your reservation

Moon Gate Villa is a small boutique accommodation business, and cancellations affect us greatly. We appreciate that unexpected events occur, however late cancellations exclude others unnecessarily and affects us significantly.

  • We require 7 days’ notice of cancellation or a reduction of your reservation.
  • Cancellations within the 7 day period will incur 30% of the total fee.
  • Cancellations within 3 days or less will incur 100% of the total fee.
  • We will try and re-book your reservation, and if successful will waive your cancellation fees.

We highly recommend and encourage guests to take out comprehensive travel insurance to protect against unexpected changes to your itinerary, so that you can relax on your journey.

Children

Children over the age of 14 are welcome to stay at Moon Gate Villa and are included in occupancy. We regret that we only accept bookings with younger children when the Villa is booked for ‘exclusive use’. (Conditions apply).  Please see our ‘Whole of Villa’  page.

We suggest that our extensive ponds and water features are not suitable for curious young toddlers.

Pets and guest pets

We have a very friendly small dog and cat in residence. They are not permitted into guest rooms.

We allow guests with small dogs up to 10kg to stay in our summer cottage on the condition that they are under control at all times, and our guests take responsibility for dog litter. Please contact us before booking.

Sorry, but we do not permit other pets in the main Villa rooms (Premium & Deluxe).

Food & diet

Breakfast is included in all our rates. We try to accommodate medical dietary restrictions where possible. If you have specific requirements, please let us know when you make your reservation at Moon Gate Villa, so we are prepared on your arrival. Unfortunately we are not able to provide facilities for in-house Villa guests to cook their own food, however The Cottage has a separate kitchenette for cooking light meals.

Allergies

Guest should be aware that a small dog and cat live on the property.  Whilst they are not permitted in guest rooms, they do live in and around the house and gardens We suggest that people with severe animal allergies consider alternative accommodation. Moon Gate Villa is located in a semi-rural envrionment. During warmer months, guests should ensure they have appropriate protection against biting insects.

Accessibility

Some of our rooms and facilities are accessible for guests with limited mobility. Unfortunately some of our door widths and steps limit movement for people using wheel chairs.  We advise you to review our property and room details below, and contact us for further information.

Main gardens, grounds and villa

  • Our gardens and grounds are mostly level and easy to walk around.  Two of the swimming pool gates have level access.
  • Car parking is a very short walk to the front door, and guests may be dropped off directly at the main entry before parking.
  • The villa front entrance has four wide 12 cm steps, and while the villa bedrooms are on a single level, there are are two 15 cm steps down into the guest lounge and dining room areas. Guests have level  access to these areas via a connecting outside terrace from the villa bedrooms, which is feasible during the summer months.
  • All villa internal bedroom doors are a standard .8 meter wide.

Premium Suite

  • This suite has a full size bathroom and an extra shower seat is offered on request.
  • The shower has level access with a 3 cm lip, and is 1 meter by 90 cm.
  • There is level access to the terrace and gardens outside the room.  The access gateway to the pool has one step.

Deluxe Suite

  • This suite has an en-suite bathroom and an extra shower seat is offered on request.
  • The shower has level access with a 3 cm lip, and is 1 meter by 90 cm.
  • There is level access to the terrace and gardens outside the room.  The access gateway to the pool is level, on a slight incline.

The Cottage

  • A car park is provided adjacent to the entrance. There are 2 wooden steps up to the entrance porch, and from the rear veranda into the gardens.
  • The cottage has a medium size bathroom and an extra shower seat is offered on request.
  • The shower has a 10 cm rim, and is a quarter circle design,  with a 90 cm radius.
  • Pool access level via a walk across the villa lawns.

Please use our contact form for further information.

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